Customer Service at Fernanda’s Beauty & Spa Supplies

Online and In-Store Orders:

You can place orders Online (customers must register first), Calling in-store to place order by phone, Email us at sales@fernandas.com or Fax.

Fernanda’s Beauty & Spa Supplies carries a wide variety of Spa Furniture , Aesthetic Equipment and Beauty Supplies to the professionals in the Beauty Trade. We reserve the right to request proof of Aesthetic certificate/diploma or proof of business ownership before allowing access to the Fernanda’s Beauty & Spa Online store.

ONLINE PURCHASING: (It is necessary to register in order to use the Fernanda’s Beauty & Spa Supplies Online store. To register, please go to the Register Button at the top right corner. Please fill in all required information. Approvals will be provided in 24-48 business hours)

For New Customers: To place orders online customers must register first and provide all the necessary documents for proof of certification in the beauty industry. We supply to professionals only in the beauty industry.
For Existing Customers: If you have previously purchased online simply enter your username and password to place your order. **NOTE** If you have not purchased online within the past two (2) years you must re-register. If you forgot your password, simply click on the link below “Forgot your password” you will receive instructions via email on how to reset your password

PHONE AND IN-STORE PURCHASING:

To place orders customers must register first and provide all the necessary documents for proof of certification in the beauty industry.

PRE-ORDERS:

All pre-orders must be prepaid full. A pre-order is an order placed for an item that is that has not yet been released by the supplier. To pre-order an item(s), add the item that’s available for pre-order to your cart and check out with payment. Once your pre-order item is officially released by the supplier, we’ll send you an email letting you know that we’ve shipped it. Please note that the ship date is different than the release date of a pre-order. Your order will be shipped once payment has been completed in full and after the release. All pre-orders are final sale.

Pricing, Payment Terms & H.S.T.:

All Ontario purchases will be charged H.S.T. Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order. Where required, sales tax will also be applied to the shipping and handling charges.
We accept Visa, MasterCard, Debit (Instore) & Cash (Instore). We do not accept American Express.
All pricing Wholesale. All prices in Canadian Funds.
Fernanda’s Beauty & Spa Supplies makes great efforts to provide accurate product and pricing information. However, errors or misprints may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information Fernanda’s Beauty & Spa Supplies shall have the right to change and correct pricing and product information with out notice.
Fernanda’s Beauty & Spa Supplies may may change and discontinue products shown on our website at any time. Information and Pricing are subject to change without notice.

Returns and Claims:

All claims must be made within 5 days after receipt of goods. NO REFUNDS. Exchange or Credit Note will only be issued to all approved returns, up to 15 days. All Purchases AFTER 15 DAYS FINAL SALE. All returns are subject to a 20% restocking fee. Original receipt must accompany ALL Returns. All accepted returned items must be in their original packaging and approved by Fernanda’s Beauty Products to be un-used/sealed before they can be accepted for a credit note. If the packaging tampered with, or is not in its original condition, the product is unable to get exchanged or given credit for. NO RETURNS on unsealed or opened products. All approved issued credit memos are valid for 6 months from date of issue. We reserve the right to refuse any returns/exchanges.

FINAL SALE: (for hygienc and health regulations the following items are ineligible for exchange or credit note and are a final sale)

Implements (e.g.: Tweezers, Nippers, Scissors, Blades, etc.)
Beauty Tools (e.g.: Flat Irons, Curling Irons, Blow Dryers, etc.)
Cosmetics & Make Up
Disposable Products
Facial Products
Waxes
Nail Polish & Gels
Furniture and Equipment
Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)
“Clearance”, “Final Sale”, and “Discontinued” merchandise.
“Bogo Deals” & “Buy One Get One” merchandise

It is important to us to provide you with high quality products that have never been opened before when you purchase with us.

Shipping

Fernanda’s offers Free Shipping anywhere in the Greater Toronto Area for orders of $500.00 (before tax) on aesthetic/skin care products only up to 30lbs/1box.** (All other areas and provinces, please call for a quote on shipping. Orders under $499.99 before taxes are subject to a shipping and handling charge. **Furniture, Equipment and heavy items such as exam paper, gallons, waxes, sugar, litres etc., is subject to shipping charges for all areas and is not included in the GTA free shipping offer. We will contact you with a shipping cost once your item has been packaged and weighed.
All orders are shipped via Canpar Courier Service. Shipping and handling costs are at an estimated rate at the time you place your order. The shipping rate will only be determined once your order has been packaged and weighed. Shipping costs are determined by weight and amount of boxes required to ship your order in agreement to the applicable shipping rules and regulations required by Canpar, and charges particular to each province. Shipping rates may be revised with an increase depending on your final order.
C.O.D. (Cash Charge On Delivery) is charged as an additional $8.00 per order on top of shipping.

Terms

All purchases are C.O.D.
Credit Memos are valid for 6 months from date of issue.
All Credit Accounts (upon approval) are Net 30 days form Invoice Date; 2%interest is automatically charged to all overdue credit accounts.
Warranties on Furniture and Equipment subject to Manufacture Warranty.

Leasing

Valid on Furniture and Equipment Only In-Store purchases only. On Approved Credit. Contact sales@fernandas.com for further information.